Terms of Sale

Last updated: 26/09/2024

Welcome to Flowerstore.co.uk! These Terms of Sale govern the purchase of products from our website. By placing an order with us, you agree to these terms. Please read them carefully.

1. General Information

Flowerstore.co.uk, located at 48F/2 Linbar House, North Bridge Street, Bathgate, EH48 4PP, Scotland, UK. These terms apply to all sales made through our website.

2. Ordering

When you place an order, you will receive an order confirmation via email. This confirmation acknowledges that we have received your order, but does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order for various reasons, including but not limited to:

Product availability
Errors in product description or pricing
Issues with payment processing

3. Pricing

All prices are listed in £ GBP and include VAT where applicable. We strive to ensure that prices are accurate, but errors may occur. If we discover a pricing error after you place an order, we will notify you and give you the option to proceed with the order at the correct price or cancel it.

4. Payment

Payment can be made using the methods specified on our website. All transactions are processed securely, and your payment information will be handled in accordance with our Privacy Policy.

5. Delivery

We aim to dispatch all orders within 24 hours. Delivery times may vary based on your location and the selected delivery method. You will receive a tracking number via email once your order has been dispatched.

Please note that delivery dates are estimates and may be subject to change. We are not liable for any delays that occur due to circumstances beyond our control.

6. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 5 days of receipt. To be eligible for a return:

You must provide proof of purchase.
The item must be unused and in its original packaging.

To initiate a return, please contact our customer service team at cs@flowerstore.co.uk.

Refunds will be processed within 5 business days after we receive the returned item, and will be issued to the original payment method.

7. Cancellation Policy

You may cancel your order before it has been dispatched. To cancel your order, please contact us at cs@flowerstore.co.uk as soon as possible. If your order has already been dispatched, you will need to follow our return policy.

8. Liability

While we strive to ensure that our products are of the highest quality, we cannot be held liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.

9. Changes to These Terms

We reserve the right to update these Terms of Sale at any time. Changes will take effect immediately upon posting on our website. Your continued use of our site after any changes constitutes your acceptance of the new terms.

10. Governing Law

These Terms of Sale shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Scotland.

11. Contact Us

If you have any questions or concerns about these Terms of Sale, please contact us at: cs@flowerstore.co.uk